Norma is a quiet yellow elderly fish who lives at the Shady Shoals Rest Home, as seen in the episode "Mermaid Man and Barnacle Boy." Though in the PC version of The SpongeBob SquarePants Movie video game, she has a bigger role and has the name of Victoria Ellen.
Norma is a light yellow elderly fish who wears a light orange skirt and matching shoes. She is usually seen with a walker hinting that she might have a problem with walking. She has white hair.
She is called the checkers lady in the game Lights, Camera, Pants!, where the player has to defeat her in a full game of Checkers to exit Shady Shoals (but when the arrow scrolls on her, it says Talk to Old Lady, instead of Talk to Norma.). She appears in the Jury, in the episode "Krabs vs Plankton." She appears in The SpongeBob SquarePants Movie (video game), and her name is "Victoria Ellen," and she is having things stolen from her including her diamond by a Clam that lived under the Hotel she didn't pay her rent for staying. She appears attacking Giant Squidward, in the episode of the same name.